Hello,
I cannot seem to find a Better Business Bureau for the City of Siena. I want to share with you the rude treatment my mother and I received from the Villa Elda Hotel in Siena. I booked a 6 night stay for September and arrived to find that the hotel had incorrectly booked our stay for July. I believe the booking engine on the website simply captured the dates incorrectly. They had charged us for the complete stay prior to our arrival and when we arrived they refused to work it out with us. WE had generated 6 emails total between myself and the hotel reviewing details of the stay but the hotel did not re-confirm the dates on any of these subsequent details. They had rooms available and refused to let us stay there. WE had traveled by bus, a long day arriving in Siena at 9pm at night. I thought the City of Siena would like to be aware of this situation and of our disappointment. We had planned on enjoying 6 days in Siena but the difficulty with Villa Elda was so unexpected and disappointing that we left 2 nights after, which was as soon as we could secure a hotel in another region of Italy. We both feel so badly about it that it has tainted how we feel about Siena. Before this incident, Siena was my favorite city in Italy. Thank you for the opportunity to share this information.
I cannot seem to find a Better Business Bureau for the City of Siena. I want to share with you the rude treatment my mother and I received from the Villa Elda Hotel in Siena. I booked a 6 night stay for September and arrived to find that the hotel had incorrectly booked our stay for July. I believe the booking engine on the website simply captured the dates incorrectly. They had charged us for the complete stay prior to our arrival and when we arrived they refused to work it out with us. WE had generated 6 emails total between myself and the hotel reviewing details of the stay but the hotel did not re-confirm the dates on any of these subsequent details. They had rooms available and refused to let us stay there. WE had traveled by bus, a long day arriving in Siena at 9pm at night. I thought the City of Siena would like to be aware of this situation and of our disappointment. We had planned on enjoying 6 days in Siena but the difficulty with Villa Elda was so unexpected and disappointing that we left 2 nights after, which was as soon as we could secure a hotel in another region of Italy. We both feel so badly about it that it has tainted how we feel about Siena. Before this incident, Siena was my favorite city in Italy. Thank you for the opportunity to share this information.