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Thread: ticket refunds after strike

  1. #1
    Join Date
    Oct 2012
    Posts
    1

    Angry ticket refunds after strike

    We booked tickets in advance for the Accademia gallery for 28 Sept . When we arrived we found the museum and ticket office closed due to a strike . We have tried to get a refund from Florence tickets but our emails remain unanswered. Is there some authority we can approach to get this matter sorted?

  2. #2
    Join Date
    Jul 2008
    Location
    Florence, Italy
    Posts
    2,812

    Default

    I am really sorry to hear that you haven't received feedback on the matter but it is likely that Florence Tickets cannot be held responsible for a strike by museum workers. The terms and conditions seen here https://www.florence-tickets.com/ter...onditions.html seem to indicate this is how it works . Likely the best solution would have been to go back to the museum during your stay and you'd likely would have been allowed to enter.
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  3. #3
    Join Date
    Dec 2012
    Location
    London SW19 3TL UK
    Posts
    11

    Default Re: ticket refunds after strike

    I think the best suggestion is to go again to the museum when the strike is over during your stay and you'd likely would have been allowed to enter.

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