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Thread: ticket refunds after strike

  1. #1
    Join Date
    Oct 2012

    Angry ticket refunds after strike

    We booked tickets in advance for the Accademia gallery for 28 Sept . When we arrived we found the museum and ticket office closed due to a strike . We have tried to get a refund from Florence tickets but our emails remain unanswered. Is there some authority we can approach to get this matter sorted?

  2. #2
    Lourdes's Avatar
    Lourdes is offline Administrator - DiscoverTuscany Team
    Join Date
    Jul 2008
    Florence, Italy


    I am really sorry to hear that you haven't received feedback on the matter but it is likely that Florence Tickets cannot be held responsible for a strike by museum workers. The terms and conditions seen here https://www.florence-tickets.com/ter...onditions.html seem to indicate this is how it works . Likely the best solution would have been to go back to the museum during your stay and you'd likely would have been allowed to enter.
    In the beginning stages of planning to come to Tuscany? Make sure to read Where to Stay in Tuscany WITH a car and Where to Stay in Tuscany WITHOUT a car for ideas on where to stay in Tuscany. Also read When to Visit Tuscany to decide when is the best times for your visit.

  3. #3
    Join Date
    Dec 2012
    London SW19 3TL UK

    Default Re: ticket refunds after strike

    I think the best suggestion is to go again to the museum when the strike is over during your stay and you'd likely would have been allowed to enter.

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