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Thread: Having difficulties in getting a refund from Fattoria Il Lago

  1. November 17, 2016, 08:17 AM #1
    pegleg
    pegleg is offline Junior Member
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    Angry Having difficulties in getting a refund from Fattoria Il Lago

    We had to cancel a reservation (for next Sept-2017) due to changes in our plans. I made a 500 euro deposit and have trying to get my refund for over 4 months now Do you have any suggestions on how I can obtain my refund? I have written many times and get the response will be done shortly but never seems to happen. Any help would be appreciated...
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  2. November 18, 2016, 02:01 PM #2
    Lourdes's Avatar
    Lourdes
    Lourdes is offline Administrator - DiscoverTuscany Team
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    Ciao Pegleg,

    Sorry to hear you've had problems in getting the refund from Fattoria il Lago, I am sure it isn't policy to ignore following up on something they've said they'll do. I will do what I can and contact them as well and see if I can help you sort this out!
    In the beginning stages of planning to come to Tuscany? Make sure to read Where to Stay in Tuscany WITH a car and Where to Stay in Tuscany WITHOUT a car for ideas on where to stay in Tuscany. Also read When to Visit Tuscany to decide when is the best times for your visit.
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  3. November 21, 2016, 09:33 AM #3
    Lourdes's Avatar
    Lourdes
    Lourdes is offline Administrator - DiscoverTuscany Team
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    Ciao Peg,

    I got a reply from Francesco from Fattoria il Lago who says he has been in touch and apologizes for the delay, that you should most certainly be seeing your refund shortly.
    Let me know if you need any more help with this!
    In the beginning stages of planning to come to Tuscany? Make sure to read Where to Stay in Tuscany WITH a car and Where to Stay in Tuscany WITHOUT a car for ideas on where to stay in Tuscany. Also read When to Visit Tuscany to decide when is the best times for your visit.
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