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Thread: Having difficulties in getting a refund from Fattoria Il Lago

  1. #1
    Join Date
    Nov 2016
    Posts
    1

    Angry Having difficulties in getting a refund from Fattoria Il Lago

    We had to cancel a reservation (for next Sept-2017) due to changes in our plans. I made a 500 euro deposit and have trying to get my refund for over 4 months now Do you have any suggestions on how I can obtain my refund? I have written many times and get the response will be done shortly but never seems to happen. Any help would be appreciated...

  2. #2
    Join Date
    Jul 2008
    Location
    Florence, Italy
    Posts
    3,016

    Default

    Ciao Pegleg,

    Sorry to hear you've had problems in getting the refund from Fattoria il Lago, I am sure it isn't policy to ignore following up on something they've said they'll do. I will do what I can and contact them as well and see if I can help you sort this out!
    Where to stay in Tuscany? Read this if you will have a car and this if you won't!
    When is the best time to visit? Make sure to read this!

  3. #3
    Join Date
    Jul 2008
    Location
    Florence, Italy
    Posts
    3,016

    Default

    Ciao Peg,

    I got a reply from Francesco from Fattoria il Lago who says he has been in touch and apologizes for the delay, that you should most certainly be seeing your refund shortly.
    Let me know if you need any more help with this!
    Where to stay in Tuscany? Read this if you will have a car and this if you won't!
    When is the best time to visit? Make sure to read this!

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