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Thread: Help! Wine tour in a Few days but never got confirmation email!

  1. #1
    Join Date
    Dec 2017

    Default Help! Wine tour in a Few days but never got confirmation email!

    Hello! I was wondering anyone could help me find who/what/where to contact. I booked the the "Chianti Half-Day Wine Tour from Florence" through discovertuscany.com but never got a conformation email. I have a charge to my credit card so i know it went through, but no email. i am worried i typed in the wrong email and now have no idea where to meet for the tour because the site just says central Florence.

    i looked at the booking post but cant seem to find anywhere to contact them!

    Any information would be helpful! Its Tour code: 24285AGROUP

  2. #2
    Lourdes's Avatar
    Lourdes is offline Administrator - DiscoverTuscany Team
    Join Date
    Jul 2008
    Florence, Italy


    Ciao cj19,

    It's possible you might have inserted the wrong email address, don't worry!

    Customer care for the tours requires you start the process on this page:


    and completing the form. There is an option for when you have booked but not received confirmation of the booking.

    Let me know if you need any further help!
    In the beginning stages of planning to come to Tuscany? Make sure to read Where to Stay in Tuscany WITH a car and Where to Stay in Tuscany WITHOUT a car for ideas on where to stay in Tuscany. Also read When to Visit Tuscany to decide when is the best times for your visit.

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