
Originally Posted by
Lourdes
Askital - with bags in tow on the way to the airport, it was surely easy to tell you had bought the tickets and were not going to use them again. They clearly picked on you and unfortunately this seems to be what ATAF chooses as their policy towards everyone, but takes advantage of the language difficulties in particular with visitors. I am sorry to hear it happened. In any case, it is likely the driver was not going to take your side at all, saying too many people get on to recall who stamped tickets or not.
Did you already pay and how did you pay with a card? I'm curious because it seems to me they particularly take advantage in asking for cash on the spot, when it is your right to refuse to pay it.
The email you wrote to is the correct one, they have 30 days to get back to you so you'll have to wait to hear back. I would suggest you use their social channels - including the city mayor's one (his name is Dario Nardella) to write to and complain about this event, considering how much the city depends on tourism I wish they will change their approach to customer service. Not to say that you didn't make a mistake, but the way they handle each situation always seems to me to be quite rude and unnecessarily unkind.
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