I was in Florence recently and needed cash and tried to used the ATM in front of Best and Fast change office, but it wasn't working, so I used their service for cash advance. When asking about their provision I was told by their employee (a young girl with long curly hair) that it will be approximately 5 EUR for the amount of 250 EUR. I accepted and after that I was given a receipt (Acquisito valuta) for the amount of 292.15 EUR. Of course I reacted immediately and the explanation was that the so called service charge of 14.9% was the maximum estimated charge of our own (macedonian) bank, because they don't know how much our bank is going to charge us. After the transaction with our bank will be finished, our bank should recalculate this with the exact percentage of service charge. In this case, the service charge of our bank is only 2% or 5 EUR in total, instead of 37.25 EUR (0.149 of 250 EUR). When I came back home and asked at my bank I was told that they are not familiar with such situation. I have sent several e-mails to Best and Fast Change, but they didn't answer to any of these. So, I want to warn all tourist that are coming to Florence to avoid BESTA AND FAST CHANGE offices, since they are very unprofessional and they present a real shame for the tourism in Florence and broader.